Privacy Policy
Last Updated: August 16, 2026
This Privacy Policy describes how Rectfyr collects, uses, and shares information when you visit our website, request a demo, or use our AI dispatcher Service.
1. Information We Collect
From Business Customers / Website Visitors
- Contact and business information you provide (name, email, phone, company name, service details) when requesting a demo or signing up
- Account and billing information
- Usage data, analytics, and technical information (IP address, browser type, device information, pages visited)
- Communications with us
From Callers (processed on behalf of our customers)
- Voice recordings and call transcripts (recorded by default via Retell AI)
- Caller phone numbers, names, and other details the caller provides
- Appointment and lead information
- SMS message content related to missed-call text-backs
Automatically Collected
- Cookies and similar technologies (for analytics and functionality)
- Log data and performance metrics
2. How We Use Information
- To provide, maintain, and improve the Service
- To process demo requests and communicate with you
- To bill and manage subscriptions
- To analyze usage and performance
- To comply with legal obligations
- To protect the security and integrity of the Service
- We process caller data solely as a service provider / data processor on behalf of our business customers.
3. How We Share Information
We may share information with service providers that help us operate the platform, including Retell AI (voice AI and call transcription), Amazon Web Services (AWS), and Amazon Aurora PostgreSQL. We also share with calendar providers (Google, Microsoft, etc.) when you connect them, professional advisors, and in connection with business transfers or law enforcement when required by law. We do not sell personal information.
4. Data Retention
We retain information for as long as needed to provide the Service and for legitimate business or legal purposes. Call recordings and transcripts are retained according to the settings and retention periods applicable to your account (or as required by law).
5. Security
We implement reasonable technical and organizational measures to protect data, including the infrastructure provided by AWS and Amazon Aurora PostgreSQL. However, no method of transmission or storage is 100% secure.
6. Your Rights
Depending on your location (primarily within the United States), you may have rights to access, correct, delete, or restrict processing of your personal information. Business customers control the data of their callers. Contact us at rectfyr@gmail.com to exercise any rights.
7. Cookies
We use cookies and similar technologies for essential functionality, analytics, and performance. You can manage cookie preferences through your browser settings.
8. International Transfers
Data is primarily processed in the United States. We currently do not target customers in the European Union.
9. Children's Privacy
The Service is not directed at children under 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the Last Updated date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at rectfyr@gmail.com. Rectfyr, US (Remote).